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General Questions
1. How will you acknowledge my order?
An email acknowledgement of your order will be sent to you almost immediately you
place your order. This will confirm to you the details of what you have bought and
the address or addresses to which the issues will be sent. Within half an hour a
2nd email for each subscription will be sent to you with your personal account number
and details of when the subscription will start and end.
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2. How secure are my credit card details?
All the information you provide is encrypted (scrambled) using the industry standard
SSL (Secure Socket Layer) technology so that when you submit the order from the
online form to our computer, nothing can be read as it travels down the secure line.
Your details are then applied to our subscription system, which resides in a completely
separate, unlinked area away from our internet pages.
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3. How do I renew the subscription?
Whether you are taking out a subscription for yourself or as a gift, we will send
you a reminder before the end of your subscription. Nothing will be sent to the
recipient unless the subscription expires. Either complete and return the renewal
form you receive with payment, or renew trough our website www.fastmag.it, or
call our Customer Service on +39 06 65000808.
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4. What if an issue doesn’t arrive?
Simply contact one of our Customer Services team on +39 06 65000808 and they will
check we have your correct address details and arrange for a replacement copy to
be sent to you.
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5. What if a magazine arrives damaged?
Simply contact one of our Customer Services team on +39 06 65000808 and they will
arrange for a replacement copy to be sent to you.
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6. How long does it take for magazines to arrive to my address ?
Speed of delivery to subscribers obviously depends on the quality of service provided
by the various organizations along the way. The following airmail delivery times
should be calculated from the date the magazine is published and are approximate:
Europe North America – 3/5 days. Middle East/Africa/Asia/ South America –
6/10 days. Asia-Pacific/Australasia – 11/15 days.
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7. How do I change my address?
You can notify us of a change of address online by going here. Alternatively you
can write to the Subscription Department, Via Portuense 1555 Isola N Modulo 47 00148
Roma (RM) IT or call +39 06 65000808. You may also email us at .
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8. When is my first issue due?
Details of when you will receive your first issue are contained within your confirmation
email. If you do not have your confirmation email you can log in via our customer
service page (click here) and check when you will receive your first issue.
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